October 2017

www.aftermarketonline.net OCTOBER 2017 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: Closing the loop? Vehicle connectivity 12 Neil Pattemore: It’s all about the data 14 Adam Bernstein: Bullying in the workplace TECHNICAL 16 John Batten: Come and look at my knives! 18 James Dillon: These boots are made for working 20 Frank Massey: Spin the wheel 22 Barnaby Donohew: Immobilisers and (in)security TOP TECH LIVE 24 Top Tech Live 28 One year on: Matthew Eeles 30 Garage visit – Karl Weaver and Bull Lane Garage IN FOCUS 32 Tyres and tyre bay 36 Exhaust systems and DPF 40 Belt systems 44 Wipers PLUS... 47 Competition: Win with NGK! 50 Day in the life: Glen Callum 54 Case study: Sanity vacuum 56 Andrew Page: Centenary 58 Electric future shock 61 Training 64 Recruitment: New appointments 66 Teabreak RACE TO THE VERY TOP Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Sales Manager | Claire Hodder claire@aftermarket.co.uk | +44 (0) 1732 370 349 Contributors John Batten | Adam Bernstein | James Dillon | Barnaby Donohew | Frank Massey | Neil Pattemore Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Administrator | Chelsea Moss chelsea.moss@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2017 Alex Wells, Editor Average net circulation July 2016 to June 2017 23,577 aftermarketmagazine @aftermarket01 I t’s been an exciting month, as you will see. Top Technician 2017 has come to a close now, and it ended with a bang at Top Tech Live, held at the Henry Ford Academy on Saturday 16 September. Apart from the excellent seminars, there was also the small matter of announcing Karl Weaver as this year’s Top Technician winner. Head for pages 24-31 for a full report, as well as the chance to find out more about Karl and his business. We also hear from 2016 winner Matthew Eeles to see how his life has changed since lifting the coveted trophy. From the sublime to the ridiculous, turn to our case study on pages 54-55 to see how one garage is dealing with some rather peculiar requests from customers. On a more sensible footing, Andrew Page is 100 years old in 2017. We take a special look at the history of the company on pages pages 56-57 . Meanwhile on pages 8-11 we ask about the challenges represented by vehicle connectivity, while Neil Pattemore looks at the data conundrum on pages 12-13 . John Batten asks if garages are confusing their customers on pages 16-17 , while immobilisers give Barnaby Donohew pause for thought on pages 22-23 . James Dillon tells us why the diagnostic bootcamp is the way forward on pages 18-19 , as Frank Massey spins the wheel on pages 20-21 . Getting out and about, we spend a day in the life with sector recruiter Glen Callum. That’s on pages 50-53 . We also have all the latest on tyres and tyre bay, exhaust systems and DPF, belt systems and wipers. A top-notch issue then!

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