October 2018

www.aftermarketonline.net OCTOBER 2018 AFTERMARKET 3 CONTENTS BUSINESS 08 Big issue: Head for the Brexit 12 Adam Bernstein: Succeeding with succession 14 Neil Pattemore: Managing a winning team 16 Andy Savva: Customer care TECHNICAL 18 Hannah Gordon: In the heat of the fault 19 Barry Babister: Site Audit snippets 20 John Batten: Rights and wrongs of fault codes 22 Frank Massey: Let’s get it started 24 Ian Gillgrass: High voltage – Big opportunity IN FOCUS 26 Top Technician/Top Garage 2019 28 Miller on a mission: Just say no! 30 Advertorial: Snap-on 31 Automechanika Frankfurt 2019 review 38 Exhaust system and DPF 45 Batteries and chargers 48 Timing systems 51 Wipers PLUS... 54 Competition: The Race Group 56 On the road – Auto Windscreens 58 Garage visit: D&D Autos 61 Training 64 Recruitment – New appointments 66 Teabreak AUTOMECHANIKA FOR THE PEOPLE Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Sales Manager | Claire Hodder claire@aftermarket.co.uk | +44 (0) 1732 370 349 Contributors Adam Bernstein | Andy Savva | Barry Babister | John Batten | Ian Gillgrass | Hannah Gordon | Frank Massey | Neil Pattemore Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Administrator | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2017 to June 2018 21,503 I t’s been a busy few weeks here at Aftermarket. Apart from the entire mag team decamping to Germany for Automechanika Frankfurt 2018, which you can read about on pages 31-37, we have been working to get Top Technician and Top Garage ready for 2019. Top Technician is first to begin, and it launches on 1 October. We have a piece looking at what to expect for the year on pages 26-27. Are you entering? You will miss out on so much if you don’t take part, so take a look and then get stuck in. Speaking of Top Technician and Top Garage, we visit Top Technician 2018 runner up Matthew Pestridge at Ashford’s D&D Autos on pages 58-59. We also hear from 2018 winner Shaun Miller, who tells us about the social media campaign group ‘Say NO to customer supplied parts.’ That is on pages 28-29. Is ADAS causing you to crack up? Don’t worry- We sat down with Auto Windscreens MD Rupert Armitage recently to talk about the ADAS opportunity, and solutions. That is on pages 56-57. On the business side, Andy Savva is back, and is keen to talk about how important it is to look after customers properly. That is on pages 16-17. On the technical front, Hannah Gordon tells us about how she approached an interesting intermittent fault. That is on page 18. Meanwhile, Barry Babister from MOT Juice is asking if you know where your MOT tools are. It’s ok, we will wait while you check. The article is on page 19 when you get back. On your way back, did you count how many steps you took? John Batten has been counting steps of a different kind, and on pages 20-21 he will take you through ‘Johnny’s Top 7 Tips for Fault Code Success.’ Over on pages 22-23, Frank Massey looks at how to get to grips with ignition combustion diagnostics. Moving up to pages 24-25, Ian Gillgrass begins a series looking at the EV/hybrid opportunity. On the product side, we have features on exhaust system and DPF, batteries and chargers, timing systems and wipers. Oh, and Brexit. That continues to rumble on, with no solution in sight. Has anyone asked what the garages think? We have – find out and get involved on pages 8-11. Enjoy! Alex Wells Editor aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2018.