May 2019

MAY 2019 AFTERMARKET 21 www.aftermarketonline.net The owner of a Birmingham-based independent workshop is crediting LuK double clutch training accessed via Schaeffler REPXPERT with helping them access additional business. Prior to Alistair Mason’s visit to Wiseman Motor Services in 2018, the business was being forced to turn away double clutch systems work that involved diagnosis or replacement. Owner Matthew Wiseman said: “Vehicles requiring double clutch servicing were becoming more frequent, so I knew that we could not stand still any longer. The staff and I needed the training to be able to diagnose and repair the problems. Asking for the training was very easy, as we already had access to the REPXPERT portal, so I made the call.” Five months on from the training, Alistair Mason returned to discover that theory was being put into practice: “Through regular workshop visits, such as this one to Wiseman Motor Services, technical training events and the REPXPERT portal, Schaeffler will continue giving its customers the best service it can – all at no cost to workshop owners or technicians.” Matthew Wiseman added: “All of us now have the confidence and knowledge to correctly diagnose any issues and carry out a repair – using the correct parts and tooling – with the comfort of knowing that the excellent REPXPERT portal is there should we need any technical help. Having Schaeffler as a back-up is pivotal for us. “We want to be able to offer a complete service, not have to turn down business, so we can keep our customers happy and run an improved business. Having the right training means we are always in the loop.” Double clutch training pays off ZF [pro]Tech start has been launched with a view to provide businesses with technical information and access to the kind of training that will help garages futureproof themseves. Following a one-off payment, garage gain access to an online portal and technical helpline. Membership benefits include access to ZF’s technical knowledge, all-makes/all- systems OEM service campaign information and discounted ZF training courses, including those on high voltage electrical systems. Matt Shakespeare, UK Technical Sales Manager, ZF Aftermarket explained: “ZF [pro]Tech start connects the UK garages to our industry-leading specialists, allowing them to benefit from our ZF knowledge and experience and arm their businesses with the skills and proficiencies required for the vehicles of today and tomorrow.” “Membership gives garages a direct link into ZF’s technical world. Once garages are logged on to the ZF portal, using their own unique passwords and login details, they have access to a wealth of ZF technical know-how which will not only assist them with the service and repair of vehicles which they see on a daily basis, but will also offer the ability to futureproof their businesses.” Matt added: “ZF firmly believes that to protect the integrity of the sector as a whole, and to ensure a safe working environment for those dealing with hybrid and electric vehicles, everyone working with these technologies should have easy and affordable access to it.” The ZF [pro]Tech initiative in the UK is managed and implemented by the Technical Training and Sales teams, based at Crick in Northamptonshire and spearheaded by Matt. Futurama: ZF [pro]Tech start