June 2019

JUNE 2019 AFTERMARKET 49 Below: NVH Standard diagnostic kit from Pico www.aftermarketonline.net o Learn how t rac P e common diagno solv tical P oblems ic pr st ico WRSMXEGƼMVEPGHRE ther &A sessions for fur Q in o Then, join them tests. forming common wor per atch videos of the team W er v ns e month! y e v d li : ude hints, tips, e liv ur kshop 533A/om ’ sessions o o all cribe t on w videos sessio oth an os incl nt vide e Curr condition Engine • US testing CAN B • testing essi compr e Relativ • Ne co.t picoau .www actical Pic our ‘Pr atch and subs W er wealth of knowledge, particularly with less straightforward cases. “In addition to these initial response methods and where the HGS mega macs range really comes into its own however, is with a unique facility that allows technicians to ask specific questions, direct from the diagnostic tool itself, straight to the specialist team in the technical centre in Breisach, southwest Germany. Here, 54 specialists, often fielding more than 2,000 enquiries a day, provide answers to questions raised both through the mega macs generated response mechanism or from technicians over the phone, with the goal to respond to each ‘ticket’ within 30 minutes. “To be equipped to answer these questions, the team is divided into marque specific experts, each of whom has a minimum of five years’ workshop experience in the corresponding franchised network and annually undertakes two weeks of additional ongoing training back in the dealership. Neil adds: “Should the team receive a high number of enquiries for a similar fault it had not previously experienced, the incident can be escalated to the HGS research and development facility, where the original fault codes for that particular vehicle were mapped, in order to develop the correct resolution.” Service and coverage Dave Richards, MD at Launch UK observes: “Workshops require more support in order to offer a complete solution as one piece of diagnostic kit is not enough to offer the best possible service and coverage. “Launch has continued to amend its offering and have solutions that enable workshops to capture more of the new vehicle market, offering more opportunities to tap in to new profit centres. Choosing a diagnostic tool is often more about choosing the provider ahead of the product. Workshops and motor factors have to ensure the service and support is in place to help them with getting the most from the product. “Launch UK is supporting customers by offering numerous additional benefits including an extended warranty, free software updates and market-leading technical support.” Commenting on upcoming kit, Dave says: “Coming soon to the Launch range is EuroTab II, the most advanced diagnostic tool available from Launch. The workshop ready EuroTab II offers a solution for Pass-thru and DOIP (Direct over Internet Protocol) and comes with a 10.1” screen and 2.0 GHZ 8-Core.” He adds: “The official Launch UK website, www.launchtech.co.uk , provides access to a range of technical support. The site is updated with the latest technical information on a regular basis, ensuring customers have access to product support as soon as it is released.”