September 2019

www.aftermarketonline.net SEPTEMBER 2019 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: The bonus situation 12 Adam Bernstein: Will power- Part two 14 Neil Pattemore: A reality check 16 Andy Savva: Expanding your business TECHNICAL 18 Hannah Gordon: Q5 and (a pain in the) “A” 20 Gareth Banks: Quadrophenia 21 Bosch: Improved A/C revenue 22 John Batten: Intermittent fault diagnosis 24 Frank Massey: Euro 5 SCR 26 Darren Darling: The DPF Doctor is in IN FOCUS 28 Top Technician/Top Garage 2019 32 Top Technician winner 33 Top Garage winners 34 Top Technician and Top Garage 2020 36 Online tools and management 40 Bearings 44 Electric and hybrid vehicles 47 Lighting 50 Ignition PLUS... 54 Dayco: Damper pulleys 55 Competition: Kalimex/General products 56 Garage visit: Neil Currie at Robertson Gemini 58 On the road: Autoglass loud and clear 60 Training update 64 Recruitment – New appointments 66 Teabreak SERIOUS BUSINESS Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Sales Manager | Claire Hodder claire@aftermarket.co.uk | +44 (0) 7427 642 644 Contributors John Batten | Gareth Banks | Adam Bernstein | Hannah Gordon | Frank Massey | Neil Pattemore | Andy Savva Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Administrator | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2017 to June 2018 21,503 aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2018. S o it finally happened – at the end of June, Top Technician and Top Garage 2020 came to their respective exciting conclusions. Congratulations to the winners, well done to all the finalists, and thank you to everyone who took part. If you want to get involved, it’s not too late though, as the 2020 run of the competitions is almost upon us. To find out about that, this year’s final and the Top Technician and Top Garage Awards Dinner, and the winners, please turn to our bumper spread. You will find that spread across pages 28- 35. It’s been a couple of months since you last had an issue of Aftermarket, and a lot has happened since then. Did you miss us? Speaking to some of our industry contacts recently, they told us they visited a few garages, and one of the things they were asking was what magazines were being read. One owner answered “I only read one magazine, it’s great, but I can’t remember what it’s called.” With a bit of prodding, it turned out to be Aftermarket. Well, we were glad he liked us so much, but were a bit miffed that he’d forgotten our name! One of the advantages of the modern world is that there are so many ways to stay in touch. If you do need to be reminded what the mag is called, perhaps you should be following us online? We have www.aftermarketonline.net , as well as our Twitter and Facebook feeds. If you haven’t followed us on Facebook, please do. While the mag and the website are mainly serious, via Facebook we are able to indulge our more frivolous side. There’s lots of fun stuff on there, with new posts added all the time. Like us and see. Back to the serious stuff for now. On the business side, Adam Bernstein is on page 12, rounding up his look at wills, while Neil Pattemore is looking at the various trends that will be impacting on workshops over the coming months and years. That is on pages 14-15. Andy Savva examining the pros and cons of business expansion on pages 16-17. On the technical front, Hannah Gordon finds herself dealing with an Audi Q5 on page 18, while Gareth Banks is faced with a quad bike on page 20. A sure- fire way to address intermittent faults is John Batten’s focus this month on page 22-23, while Frank Massey is armpit-deep in Euro 5 SCR on page 24-25. Here at Aftermarket, we like to bring as many voices as possible to our automotive choir, to make it sound all the sweeter. With this in mind, this month we have our first article featuring our new contributor, Darren Darling, founder of the DPF Doctor network. Turn to page 26-27 to see what he has to say. Not enough for you? Then check out our features on online tools and management, bearings, electric and hybrid vehicles, lighting and ignition. We also found out about the new over the air ADAS solution from Autoglass, and ventured to Scotland to see our Top Technician 2019 champion, Neil Currie. Enjoy! Alex Wells Editor