October 2019

www.aftermarketonline.net O0CTOBER 2019 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: Where is my mind? 14 Neil Pattemore: ADAS 16 Andy Savva: Importance of marketing 18 TPS: Genuine causes TECHNICAL 20 Technical update 22 Hannah Gordon: (Automotive) Satisfaction 24 Gareth Banks: Bob’s your uncle 26 Frank Massey: Battery banter 28 John Batten: Profit from diagnostics? 30 Darren Darling: Follow the smoke signals IN FOCUS 32 Top Technician/Top Garage 2020 34 Equip Auto 2019 preview 36 Exhaust system and DPF 42 Kalimex: Diesel systems 43 Timing systems 46 Batteries and chargers 50 Wipers PLUS... 54 General products 57 Competition: Denso 58 Garage visit 61 Training update 64 Recruitment – New appointments 66 Teabreak ENDINGS AND BEGINNINGS Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Sales Manager | Claire Hodder claire@aftermarket.co.uk | +44 (0) 7427 642 644 Contributors John Batten | Gareth Banks | Darren Darling | Hannah Gordon | Frank Massey | Neil Pattemore | Andy Savva Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Project Liaison Manager | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2018 to June 2019 20,019 aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2018. A t the end of this month, on 31 October as far as we know as we went to press, the UK will be leaving the EU. We have followed this story from an aftermarket perspective for years now. We have a piece looking at a potential impact in news, in case you are interested. We have said it before, but the situation is so unprecedented, and has been so dramatic, that as a monthly publication it has been hard to keep up. Leaving is not the end, however, and we will attempt to keep up with the ongoing situation and its impact on garages as we move forward. Assuming we really do leave on Halloween. On a more upbeat note, Top Technician 2020 is about to begin. Turn to page 32 for everything you need to know about this year’s run. All you techs out there had better head to www.aftermarketonline.net and hit the Top Technician tab on the homepage. This is your new route to entering. It’s fun, it’s challenging and you know you want to do it. Good luck! For businesses looking to enter Top Garage 2020, hold your horsepower, that starts next month. More information will follow. And so, onto the rest of the magazine. In Big Issue this month, we are addressing the serious issue of mental health in the workplace, and how businesses should deal with this. That is on pages 8-12. Changing tack, we have Neil Pattemore looking at the challenges surrounding ADAS and how this will affect you. That is on pages 14-15. That’s in the workshop, but how do you get people there in the first place? Andy Savva says the answer is marketing, but everyone is looking at it the wrong way. Turn to pages 16-17 to be enlightened. Going over to technical, Hannah Gordon looks at another typical workshop problem – the car you just can’t fix. That is on page 22. On the other hand, Gareth Banks shows that some garages should not even be trying if they can’t do the job properly. That is on page 24. Batteries are powering Frank Massey’s latest article on page 26, while John Batten takes aim at diagnostics on page 28. If you see smoke billowing from page 30, don’t worry, it’s only Darren Darling looking at another DPF fix. If you want more, how about features on exhaust system and DPF, timing systems, batteries and chargers and wipers? Not enough? Then try a preview for Equip Auto 2019 and a visit to Top Garage 2019 winner (in the 1-5 staff members category), Declan McCormack Vehicle Repairs. You lot are a demanding audience, aren’t you? Well, we like you that way as it keeps us on our toes. Enjoy! Alex Wells Editor