November 2019

The No.1 magazine for automotive information NOVEMBER 2019 www. a f t e r m a r k e t o n l i n e . n e t INSIDE Understanding CRM P16 Andy Savva shows how gaining a better understanding of your customers can help your business to flourish A pass to diagnostic success P24 John Batten looks to help you avoid getting that sinking feeling where you fit a part and the problem still exists VW Golf R mystery – Part one P28 A lack of power on a hard-driven but well-cared for track day Golf R causes some head-scratching for Frank Massey TOP GARAGE 2020 – ENTERING AND MORE: PAGE 34 ANVAD CED DRIV ou Are y ? calibration ERASSIS ready for a re ANCE SY olution in v T EMS ST CO EX TM AIR R A ST SY E MPLET T CA ACT LIBRA F ST EP EM ION