February 2020

The No.1 magazine for automotive information FEBRUARY 2020 www. a f t e r m a r k e t o n l i n e . n e t INSIDE Dealing with complaints P16 Andy Savva says the way a business deals with complaints should positively reflect its overall attitude to customers How to turn 60 mins into £500k P26 According to John Batten, taking the time to slow down and really look at a problem can mean less stress and higher profits Volkswagen Van vibes P28 A VW van with vibration issues recently took the long way back to Lancashire so Frank Massey could take a look at it TOP TECHNICIAN/TOP GARAGE 2020 – VISITING MORE WINNERS: PAGE 34