March 2020

www.aftermarketonline.net MARCH 2020 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: Total recall 12 You keep me hanging on: On-hold marketing 14 Neil Pattemore: GSPR 18 Andy Savva: Third party work providers TECHNICAL 22 Dayco Thermostats 24 Gareth Banks: Tyres; Part four 26 John Batten: Not quite a revolution yet, but… 28 Frank Massey: Diesel diagnostics 30 Neil Currie: Test! Don’t just guess! 32 JLM: GDI Injector Cleaner IN FOCUS 34 Top Technician/Top Garage 2020 36 TechMan on training 38 Turbos 40 Vehicle electronics and engine management 42 EVs and hybrids 44 Ignition PLUS... 46 General products/Competition: Dayco 48 Workplace productivity 50 Garage visit: Carmaster 53 Training update 56 Recruitment – New appointments 58 Teabreak ELECTRIC FEEL Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Contributors John Batten | Gareth Banks | Neil Currie | Nick Howes | Frank Massey | Neil Pattemore |Andy Savva | Mark Williamson Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Sales Executive | Hannah Rusbridge hannah@aftermarket.co.uk | +44 (0) 1732 370 349 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Project Liaison Manager | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2018 to June 2019 20,019 aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2020. W e are already in March, and the year is properly underway now. That means it must be time to pull the rug from under everyone. The government must think that way, having unilaterally decided to move forward its deadline for ending new diesel and petrol car sales from 2040 to 2035 and including hybrids too. Then, a week later, in an offhand way they chopped three more years off, and brought it forward again to 2032. Personally, I worry that if I go for a nap now, I might wake up and find that the internal combustion engine had been outlawed while I was asleep. It’s no way to plan anything, and it is going to cause greater uncertainty in an already shaky market. There needs to be more co-ordination with industry, and there needs to be a clear roadmap with regards to when the millions of charging points required are going to be put in place. A timetable of investment to go with the new deadline, and then the really, really new deadline would have been a good idea. What should garages be doing in this situation? The only advice we can give is to keep up with training and investment, and keep your options open. If you make sure you can continue serving your community, whatever they drive, then you are doing the right thing. One thing we can be certain of is that Top Technician and Top Garage 2020 are continuing to challenge individual techs and whole businesses across the country. Both competitions are fully underway now. You can find out what is going on here in the magazine, as well as via www.aftermarketonline.net and through www.toptechnicianonline.co.uk . Have you booked your place at the Top Technician and Top Garage Awards Evening, taking place on Saturday 20 June, yet? If not, do it soon! We have a piece looking at what it takes to succeed in both competitions on page 36. Take a look. Speaking of Top Technician and Top Garage 2020, sponsors TechMan are in the issue with a very interesting piece looking at training. That is on page 34. Onto the rest of the issue. On the technical side, Frank Massey is on pages 28- 29, talking diesel diagnostics. Meanwhile, for balance on pages 26-27 John Batten is looking at what challenges EVs and hybrids present to the workshop. Back on page 24, Gareth Banks is rounding up (do you like the pun?) his series on tyres. Lastly, process is the watch-word for Neil Currie on pages 30-31 On the business side, Andy Savva has taken some time to consider the impact of third-party work providers, and whether they are a friend or ultimately a foe. That is on pages 18-19. On pages 14-16, Neil Pattemore is covering the General Safety Protection Regulation, or GSPR for short. We are also looking at what’s happening around recalls in Big Issue on pages 8- 11, while our features cover turbos, vehicle electronics and engine management, EVs and hybrids and ignition. We also found time to visit Harrogate to pop into Carmaster for a garage visit. Enjoy!