April 2020

APRIL 2020 AFTERMARKET 19 www.aftermarketonline.net the important meeting is structured and has useful outcomes, giving the participants a clear understanding of the objectives and goals. When there is a personality clash or conflict: Much like when you receive unhelpful feedback, it is useful to turn unstructured, negative discussions into more constructive and goal-oriented conversations. Why coach? Aside from the question of when to coach, we should also consider why it is important that we do so. There are many good reasons and here are just a few. Improves working relationships Improves performance and productivity (up to 70%) * Encourages creative ideas Reduces stress in the job Helps achieve a better work/life balance Can be used to assess skills required for future career development To drive the change process One of the most recognised techniques that is used in the coaching role is the GROW Model (Fig.1) 1. Establish the goal First, with your team member, you must define and agree the goal or outcome to be achieved. You should help your team member define a goal that is specific, measurable and realistic. 2. Examine current reality Next, ask your team member to describe their current reality. This is a very important step: Too often, people try to solve a problem without fully considering their starting point, and often they are missing some of the information they need to solve the problem effectively. 3. Explore the options Once you and your team member have explored the current reality, it's time to explore what is possible – meaning, all the many possible options you have for solving the Business training days Business skills are paramount to the success of your garage, so that’s why leading aftersales expert The Garage Inspector (Andy Savva – an experienced award winning former garage owner), has launched his eagerly awaited courses which are unique to the independent garage repair sector. Book today to secure your place. Limited spaces • Book early Please email andy@thegarageinspector.com or visit The Garage Inspector website for booking instructions and full terms & conditions: www. thegarageinspector .com I offer several business improvement services for garage businesses including, one day business training days in, finance, marketing and customer excellence. These courses have been specifically written and are delivered for independent garage owners, managers, technicians and reception staff by me. Please visit www.thegarage inspector.com for much more information NEW DATES & COURSES FOR 2020 • Cardiff: 6th Oct Financial Understanding for the Garage Business • 7th Oct Marketing Essentials • Newcastle: 1st Sept Financial Understanding for the Garage Business • 2nd Sept Marketing Essentials • Fleet: 2nd June Financial Understanding for the Garage Business • 3rd June Marketing Essentials • Chester: 22nd Sept Financial Understanding for the Garage Business • 23rd Sept Marketing Essentials • Lincoln: 3rd Nov Financial Understanding for the Garage Business • 4th Nov Marketing Essentials To book or for further information, please go to www.thegarageinspector.com * Source: 2014 ICF Global Coaching Client Study John Whitmore ‘Coaching for Performance’ problem. Help your team member generate as many good options as possible, and discuss these. 4. Establish the will or way forward By examining current reality and exploring the options, your team member will now have a good idea of how he or she can achieve their goal. That's great – but in itself, this may not be enough! So, your final step as coach is to get your team member to commit to specific action. In so doing, you will help the team member establish his or her will and motivation. To conclude coaching, as well counselling, mentoring and training should be an ongoing process, it should never stop, good luck and look forward in seeing the increasing benefits to both your employee and business.