April 2020

www.aftermarketonline.net APRIL 2020 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: Share and share alike 12 You keep me hanging on: Audio branding 14 You don’t know what you don’t know 18 Andy Savva: Coaching essentials TECHNICAL 22 Tetrosyl: BTCC Launch 24 Gareth Banks: Feeling the pressure 26 Who’s going to fix your car tomorrow? 28 John Batten: Danger – High voltage 30 Frank Massey: Frank Oz – Part one 32 Andrew Marsh: Revolution in the air IN FOCUS 34 JLM Lubricants: The perfect 10 36 VARTA on training: Battery testing 38 Snap-on centenary 40 Steering and suspension 44 ADAS 48 Rotating Electrics PLUS... 51 Competition: Snap-on 52 BM Catalysts: Cost of conversion 54 Coronavirus advice 56 Autodata: Batteries 58 Garage visit: In Town Automotive 61 ECP: MOT Annual Training 62 Training update 64 Recruitment – New appointments 66 Teabreak BE OUR GUEST (EDITOR) Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Contributors John Batten | Gareth Banks | Tina Chander | Daniel Lafferty | Andrew Marsh | Frank Massey | Toby Massey | Neil Pattemore | Rebecca Pullan | Andy Savva | Adam White Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Sales Executive | Hannah Rusbridge hannah@aftermarket.co.uk | +44 (0) 1732 370 349 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Project Liaison Manager | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2018 to June 2019 20,019 aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2020. P lease let me start by saying that it is a privilege to be invited as Guest Editor for this month’s edition of Aftermarket. Aftermarket is one of the most prestigious names in the automotive industry, as is Snap-on, and we have always enjoyed a successful relationship with each other. Anyone working in the industry knows that the quality of information they receive from Aftermarket is second-to-none and we at Snap-on are proud to have contributed to that sharing of knowledge. In 2020, Snap-on marks its centenary year. As a business we have grown from humble beginnings, and the days of ‘five do the work of fifty’ with our first products consisting of five unique handles and ten sockets that snapped interchangeably. Now, we are an industry leader and a leading manufacturer and supplier of automotive hand and power tools, diagnostic platforms, software and garage equipment worldwide. In 2019, we were recognised in the prestigious Queen’s Awards for Enterprise and were one of only six companies nationwide to be honoured twice – receiving the awards in the Innovation and International Trade categories, for our exclusive SureTrack repair information resource and our growth in European markets. This was a wonderful reward for many years of hard work, which continues to this day and will continue in to the future as we aim to maintain our position as a pioneer in developing and deploying new and market-leading products to help workshops cope with the latest vehicle technologies. It is a delight for Snap-on to be partnering with Aftermarket and throughout this edition you can read lots more about our current activities and future plans. April is the month in which we mark our 100th anniversary so on pages 38-39 you can find out a lot more about our development, from those early days to where we are now. Looking to today and the future, ADAS is and will continue to be a hot topic for the industry as technology becomes more and more advanced. We want you to be fully prepared when it comes to dealing with modern vehicles, so on pages 44-47 you can read our take on incorporating ADAS recalibrations, why they are so important, and what we are doing to support the country’s technicians. Elsewhere in this edition is the chance for you to win a 100th Anniversary limited edition Chrome Flankard (not available in the UK). Full details can be found on page 51. The automotive industry is constantly changing so Snap-on’s commitment is to continually enhance and improve our products to make sure we remain at the forefront of development. Our firm belief is in helping technicians be the best they can be by maximising their own potential and aligning that with getting the most out of their equipment. At Snap-on, we have a track record of success in doing that over the last century – and we are looking forward to an exciting future. Mark Ost UK General Manager for Diagnostics and Equipment