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JULY 2017 AFTERMARKET 3 www.aftermarketonline.net , ODERUTCAFUANMEY RLPPUE SW E VIT OMO TU NG A IHCTAE M nd aerutcafnua s mi eta e mhe t lcycee rW – af n n ooitpmusnoC snos clacimehe chT – mpusnor cetae whT – musnoy cgrene ehT – er a ons issi em2OC MAN E R OFSTIFNEEB SUO C S TTARP ecduee r rs aesruocel rarutad n retaw mes nsee l rofereh, tlair ecudes r es i croues l rarut %0y 9 d becdues r n ioitmpu 8% y 8 d becdues r n ioit %0y 8 d becdues r n ioitp deucde r GNIRUTCAFU HGUORHS TREOMT EOPRUT E .d l ai d UO c.etiv omo aut g .bor www eh wymonoc ereanil n a c e i rs aecruoser sg inirutcafnuameR – cr ealucri f a c t oraP om d.emusno cer asecr soue rer e ho t n tosirampon c p i ooe l sol e rehy wmonocr ealucri a c ymnoo SEPTEMBER 2020 AFTERMARKET 3 reassuring customers of their safety during every step of MOT testing. To assist, SMMT has produced an industry specific Covid-19 guide for safe MOT provision with input from sister organisations the Garage Equipment Association (GEA), Independent Automotive Aftermarket Federation (IAAF), Institute of the Motor Industry (IMI) and Scottish Motor Trade Association (SMTA). 10 key steps to ensure workshop safety: Provide clear guidance to customers and staff – through signs, markers and posters – regarding the need to maintain appropriate social distancing, wherever possible, in line with government guidelines Provide appropriate training for employees in line with changes to the government’s guidance Ensure zero contact interactions between employees and customers – i.e no handshakes and encouraging ‘virtual’ meetings rather than face-to-face Make sure that sanitising hand gel is available to employees and customers across the entire workshop Regularly clean and disinfect all vehicles – clean the contact surfaces in the vehicle interior after each inspection or use disposable protective sets for the seats, steering wheel, gear lever and handbrake during the inspection Encourage face coverings for customers, as required in retail settings, for reception areas etc Encourage digital transactions without signatures and paperwork wherever possible Accept only electronic payments such as credit cards or bank transfers Have clear policy and processes to deal with staff or customers displaying symptoms on site Be mindful of the differing needs of your workforce and consider any measures that may need to be put in place to support certain individuals to helps prevent accidental discrimination such as, the collection and delivery of vehicles in need of a MOT for those most at risk in society This support document can be read in full on SMMT’s website. Further advice will also be published online, when appropriate, in line with government recommendations. SMMT is committed to supporting the service and repair sector through our dedicated Aftermarket Section, which has more than 200 members from every facet of the industry. SMMT works hard to support these companies and the wider sector through services including webinars, newsletters and government engagement. To find out more please visit www.smmt.co.uk/covid-19 Peter Lawton is Senior Section Manager, responsible for Aftermarket development at the Society of Motor Manufacturers and Traders (SMMT)