November 2020

dedicated to the needs of independent local garages, which forms the core part of TPS’ customer base. “With Genuine Parts identical in quality to parts used in new vehicle production, they provide assurance and peace of mind to customers. They are designed to fit first time, saving both time and money, and help provide reassurance to garages’ customers about the safety and quality of the parts fitted. “Volkswagen Group Genuine Parts are also manufactured in accordance with Formula Q, Volkswagen Group's strict quality assurance system, providing a significant contribution to the vehicle’s overall safety and performance and come complete with a two-year warranty.” Reassurance During the lockdown period, fitting genuine parts to a customer’s vehicles helped provide reassurance to those T rade clubs provide garages with a guaranteed supply of the best parts, but there’s more to it than bits in a box. Let’s look at TPS for example. TPS is the first trade operation to be owned and run by an automotive manufacturer, Volkswagen Group UK, having begun as a business back in 2006. 42 AFTERMARKET NOVEMBER 2020 TRADE CLUBS www.aftermarketonline.net CLUBBING TOGETHER Find out how trade clubs are innovating and going that one step further to help their customers provide the best possible service for motorists Above: Adam Belton from TPS Hereford, one of the TPS Genuine Heroes Since then, TPS has evolved into a UK-wide network of 81 centres delivering Volkswagen Group Genuine Parts daily to its customers. Extensive Michelle Masterton-Smith, TPS Marketing & Communications Manager, said: “Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is