December 2020

www.aftermarketonline.net DECEMBER/JANUARY 2021 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: The ABC of 2021 12 Using pay-per-click 14 Andy Savva: Through your customers eyes 18 MEWA: Stars in sustainability 20 Driven Performance: Is your garage too full? 22 Rebecca Pullan: How can I be of service? 30 Top Garage 2020/2021 TECHNICAL 24 BORG Automotive on remanufacturing 26 Frank Massey: Logic, process and intuition 28 Kalimex: Motoring ahead IN FOCUS 32 ADAS 36 Diagnostic tools 38 Training and apprenticeships 40 Winter checks 42 Fuel systems and cleaners PLUS... 45 General products 46 Garage Visit: Performance 3000 48 Coronavirus round-up 52 Training update 56 Recruitment: New appointments 57 Competition: British Motor Show 2021 58 Teabreak A CHRISTMAS BRAKE? Editor | Alex Wells alex@aftermarket.co.uk | +44 (0) 1732 370 345 Contributors Arun Cumar | Bradley Hall | Frank Massey | Rebecca Pullan | Andy Savva | Mike Schlup Commercial Director | Ryan Fuller ryan.fuller@dfamedia.co.uk | +44 (0) 1732 370 340 Area Sales Manager | Daniella Gavin Daniella@aftermarket.co.uk | +44 (0) 1732 370 349 Operations Manager | Ewa Hodden ewa.hodden@dfamedia.co.uk | +44 (0) 1732 370 340 Project Liaison Manager | Emma Floyd emma.floyd@dfamedia.co.uk | +44 (0) 1732 370 340 Finance Manager | Clare Jackson clare.jackson@dfamedia.co.uk | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson ian.atkinson@dfamedia.co.uk | +44 (0) 1732 370 340 Published by | DFA Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2018 to June 2019 20,019 aftermarketmagazine @aftermarket01 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2020. B elieve it or not, I have it on good authority that, “one day, this year is going to end.” It might not feel like it right now, but it’s true. Here I am, paraphrasing Colonel Kilgore from APOCALYPSE NOW, and truly it felt a bit like the end of the world at times. Yet for many, it’s been less Armageddon, and more, “I’m-a-getting another piece of cake to entertain myself as I sit on my backside until June.” Would you have believed me a year ago if I’d told you that you’d have to shut your garage down because of a virus, while all your customers would immediately become obsessed with taking outdoor exercise at almost the exact same time they started being paid specifically to stay at home? What about the fact that the government would start chopping down its (previously secret) magic money tree forest to pay for it all? What if I then observed that there is no forest, and that the trees actually come from our back gardens, and we will all end up working double-time on half-pay to force-grow them back? Yes, that you’d believe. As this issue of Aftermarket went to press, there were two vaccines that looked like they would work, so hopefully this time next year, we will be back to something like normal. With this in Big Issue on pages 8-12 we ask some of the sector’s representative organisations how 2021 might play out for us. While we think about the whole strategic industrial level, life in garages continues, as you well know. So, what do we have that reflects what is going on for you? Well, on pages 14-16, Andy Savva is looking through the eyes of customers to see how a typical garage and its practices might appear. Then, on page 22 Rebecca Pullan, one of Andy’s star pupils from The Garage Inspector training programme, is back with another article, looking at how important it is to understand your own strengths, and play to them. On the technical side, Frank Massey is showing the importance of logic, process and intuitive thinking. You can find that on pages 26- 27. Just after that on pages 28-29, Mike Schlup from Kalimex is examining what could help garages motor ahead in 2021. Speaking of garages, we visited Top Garage 2019 finalists Performance 3000 recently. That is on pages 46-47. Speaking of Top Garage, if you flip back to page 30, we are reminding you again that you need to enter Top Garage 2021, with all the instructions on how to do so. Go read that, enter, and then come straight back here. For the rest of the issue, we have features on ADAS, diagnostic tools, training and apprenticeships, winter checks, and fuel systems and cleaners. With it beginning to feel a lot like Christmas (from a Doctor Who episode – it’s that weird this year), we also have a very special competition to help start 2021 the right way. The British Motor Show 2021, taking place at Farnborough International from 19-22 August, is offering a pair of VIP tickets for the show next year for one lucky reader. Turn to page 57 to enter. Also, go do that now, and be back here for the big finale sharpish. Lastly, don’t forget this is our December/January double issue, and that we will be back on your mat in February. Meanwhile, we will be active online at www.aftermarketonline.net , on Twitter and Facebook. Merry Christmas and Happy New Year