Aftermarket March 2022

MARCH 2022 AFTERMARKET 15 www.aftermarketonline.net : s Xca a mge eclihe vn tx neeht i m ehp t oshkro r wuoe yvi citsnogai d noitar ene g g rotca s X f ence included (ongoing e subscrip ultiple softwar olvo X oda Octavia, V e Sk pports CAN FD and DoI oid or Linux OS dr mpatible with PCs, note ery work onality in ev and d odular multi-br ehicle d concept in v lic M• th Su • An Co • functi is a m A new eafter) ed ther equir subscription r els with first 12 months softwa tion lev olkswagen Golf mk VIII C 90 and V ehicle models suc P interfaces for new v ws, App indo books or tablets running W onment. shop envir able iagnostic scan tool, configur om He iagnostics, mega macs X fr er h as le, for optimum lla Gutmann ail hgs.support@hel or em e and for a o find out mor e aftersales T ehensiv Compr ging e char • Ind • uctiv Built-in security gateway a ement, ADA • Gu • ided measur la.com ation call 01295 6 FREE demonstr support uthentication ation and e-mobility functions S calibr 62402 available This topic is huge so I’m not going to go into details, I recommend that you read the book ‘Surrounded by Idiots’ by Thomas Eriskon. It is enlightening. It will help you to understand the different personalities, how your own interacts with each type and it will assist in providing coping mechanisms when dealing with staff. Even though every team member will be qualified on paper, it does not mean that they have the knowledge to carry out every task and job. As a leader it is your job to support, train, coach and encourage to make each member a better version of themselves. On the flip-side, you need As a leader it is your job to support, train, coach and encourage to make each member a better version of themselves ” to be strong and make that call if you truly believe that someone does not make the cut. If these issues are not addressed, it will generate a negative atmosphere which in turn pulls the rest of the team down. Be the leader and deal with the difficult decisions too. Grasp every opportunity to learn; Educate yourself, there is always room for improvement. Continuous improvement is not extra work, it is the way we work. We cannot change others, but we can change the way we interact with them. Very often, it is not the other person that is in the wrong, it is because we don’t know how to deal with their personality. If you want to change another, you need to change yourself. If you change, sooner or later the others will have to adapt. Build a team where you are all working towards the company’s vision. My final thought this month: “None of us is as smart as all of us.” Ken Blanchard.