Aftermarket March 2022

MARCH 2022 AFTERMARKET 43 www.aftermarketonline.net through the likes of Thatcham, which has recently launched its EV Ready training programme, or at an independent training centre that offers industry accredited programmes. “On completion of the relevant technical training accreditation, businesses are then in a position to handle work on EVs that other shops might not be able to do. In addition, it also means that there is the potential for more work from work providers, as they can add the bodyshop to their EV list because the business meets their specific parameters. In addition to the training of technicians, it is also important that customer-facing staff such as drivers, damage assessors, reception staff and managers also receive relevant training.” Martin added: “When you assess the workshop floor, it is important to remember that working on EVs means investing in new tools and equipment. The items required will include insulated versions of normal tools, which have been designed to protect technicians from being electrocuted, and all the relevant PPE. In addition to the tools, businesses must also be aware that working on an electric vehicle means they will have to set up a specific EV workstation on their floor. This area will provide short-term pain due to taking up space, but in the end, it will provide long term gain, as it will pay for itself and the technicians working in that area.” Significant return According to Bob Wiffen, Workshop Solutions Director at LKQ Euro Car Parts, there is a perception that becoming EV and hybrid-ready is a big financial commitment. “Actually, he countered, “a £2,000 one-off cost can equip one technician with all the necessary training, tools and equipment. And with an average EV or hybrid service typically costing £300, garages can quickly generate a significant return on that investment. “Before they can start to sell specialist services for EVs and hybrids, garages will need to invest in the right safety equipment. Our specialist safety pack includes essentials like high voltage floor matting, an insulated rescue pole and safety clamp, safety signage, an insulated face shield and gloves, extra-long hex keys and a 22-piece insulated toolkit.” Garages will also need the right service equipment. Bob continued: “EVs and hybrids feature sophisticated systems designed to enhance performance, efficiency, safety, and the overall experience at the wheel. These systems require regular software updates, for which connectivity is key. “Hybrids are arguably more complex than EVs, because they feature a combustion engine alongside a high voltage system. This means that all the usual filters, lubricants and other internal consumables are needed, and they can only be changed when the high voltage system is discharged, to make sure that it doesn’t start itself unexpectedly, which could compromise technicians’ safety and cause mechanical harm. ”EVs on the other hand should require relatively little maintenance, because their engines contain far fewer moving parts. The main things to be aware of are checking battery health – which can be done from the driver’s seat – ensuring the charging point is working correctly, topping up the reduction gearbox’s oil level, and ensuring that any cooling elements are in good working order (just like the radiator on a combustion engine). “It’s also important not to overlook the consumables that are common to all cars, such as tyres, lights and wipers. Carrying out checks as standard before any vehicle leaves the workshop is key to providing a best-in-class service, ensuring customers leave happy, reassured and inclined to come back to you next time.” Core component When it comes to working with battery-powered vehicles, health and safety is as important to consider as technical expertise. Bob observed: “That’s why it forms a core component of all our LKQ Academy programmes. “There are many risks associated with electrical vehicle systems. Cars like the Tesla Model S are crammed with high-voltage components, including a 400-volt battery, as well as drive units, cabling, charging points and converter units. To tackle this, the IMI has developed a Professional Standard for Electric Vehicles, which helps technicians understand the minimum requirements for keeping safe when servicing them. “Garage owners have a legal obligation to ensure that their employees are properly-trained and protected when working on or around high-voltage systems, and they can certify their competence with the IMI TechSafe banner, something we actively promote to our customers.” On individual technician training, Bob said: “The courses we offer through our LKQ Academy cover both hybrids and EVs. Level 2 is our most popular course and covers routine maintenance activities and terminology. Level 3 builds on this to cover system repair and replacement, as well as more advanced electrical regeneration, rectification and regulation skills. Level 4 extends further into diagnostics, testing and advanced repairs. Our 2022 course schedule includes more hybrid and EV course dates than ever before, helping to upskill 1,500 technicians over the next 12 months. “ For more information, visit www.lkqacademy.com The technology within EVs is going to evolve, and so will the job requirements and the skills and knowledge needed to complete them ”