Aftermarket June 2022

right: TechMan being used across a number of devices JUNE 2022 AFTERMARKET 47 www.aftermarketonline.net parts, or taking payment once the work has been completed. “The introduction of digital tools, such as a GMS, can be a simple and cost-effective way for garage owners to streamline business operations. GMS allows garages to manage every aspect of their business - from organising their workshop diary and maintaining customer records to measuring performance indicators and stock control. Such tools can help both save time and build customer trust and loyalty by helping garages deliver a service that’s slick and professional. More importantly, they allow technicians to spend less time in the office undertaking administrative tasks and more time on the garage floor, using their time more cost effectively.” Looking more specifically at LKQ Euro Car Parts’ offering in this arena, Anthony observed: “At LKQ Euro Car Parts we offer customers the chance to adopt our cloud-based GMS, CarSys. Using a cloud-based solution means there is no need for installation, while the system is easily accessible through the CarSys website and supported by a mobile app, meaning technicians can dip in and out between jobs. The software also uses Haynes Pro data to underpin scheduling and quoting for work and is supported by stock management features and integration with our catalogue, so that any parts can be bought in at the touch of a button, leaving the phone lines free for customers to use. “To help garages manage payments more efficiently and deliver a professional customer experience, CarSys also now includes the option for both parties to view a job’s payment breakdown, along with a record of which payments have been taken and what is still owed.” Anthony added: “As the aftermarket evolves, it’s key that technicians and garage owners change with it, and those with tools such as GMS at their fingertips are at an instant advantage.” New features Meanwhile, MAM Software has launched a new version of its cloud-based garage management software Autowork Online. Product manager Chris Daniel commented: “The recent update includes many user enhancements for the TeamView companion application and a brand-new technician time reporting suite. The latest release adds an improved electronic vehicle health check (eVHC) and damage inspection feature to Teamview and inspections can now be carried out from the same devices. Designed for phones, tablets and PC, the TeamView inspection features works seamlessly with the existing AutoWork Online processes alongside the paperless job card in a single app. The new and improved TeamView features are now included as standard for new and existing users for no additional cost, for up to four technicians on unlimited devices. “The Deferred Work feature is now even easier to use. Deferred work is an excellent way to recover previously recommended work and integrates directly into the reports created from an eVHC. Each process within the garage or workshop environment can be enhanced using AutoWork Online and TeamView, utilising eVHC, deferred work, the suggested jobs feature and the automatic SMS reminder service.” Chris continued: “This latest version contains a series of new features that have been developed to streamline processes, enhance customer service and deliver greater efficiencies. This is just the first step in our plan to streamline and support the customer decision making process with a fully integrated inspection and estimate approval workflow. The enhancements in this release, including changes to make suggested jobs and deferred work easier to use more than ever before, will help garages convert, upsell and recover more of the profitable work they want to do, when they want it, with minimum effort. Combined with what we have planned our aim is to help our users compete successfully in the rapidly modernising aftermarket.’ Chris added: “Autowork Online users will receive notifications from MAM Software when their system has been updated.” To find out more, visit: https://autowork.online Automotive aft software desig Business mana -yas e e s in on seseoc ting pr or epr ock mana s, st our sale e ytaegr Int ermarket ned for the gement . age o-use pack t d ounting an c ent, ac gem rs tocfa ortMo /107 y Used b Autopart For further information or to request a demo, pleas www.mamsoft.co.uk/autopart or call us on 01226 35 e visit 2901