20 AFTERMARKET MAY 2023 TOP TECHNICIAN AND TOP GARAGE 2023 www.toptechnicianonline.co.uk KEEPING UP WITH TECH: IT’S CRUCIAL Delphi Technologies, a brand of BorgWarner Inc, says keeping skills updated has never been more important than it is today Autonomous driving technologies, electrification of the vehicle parc and different diagnostic processes are amongst the key step-changes independents face. It’s this fast-paced flow of innovative new automotive technology that’s driving demand for quality technical training. “Cars are changing,” said Luke Garratt, UK and Nordics Technical Services Manager at Delphi Technologies. “The drivetrains, the onboard technology and the methods of interacting with the vehicle are all transforming.” More and more garages are looking to adopt structured training and development programmes to maximise these opportunities. “Motivation might be getting ahead by winning more work or it can just be about keeping up,” said Luke. “Even doing some of the simplest service jobs now require access to the vehicle’s ECU and coding capability so new skills, new equipment and a commitment to continual learning are absolutely essential.” Delphi’s comprehensive offering includes diagnostics programmes, face-to-face training in Warwick, online learning through the Delphi Academy and tips, hints, articles and How-To videos also available at the new Masters of Motion hub. Return on investment and tangible benefits Delphi recognise training should be subject to cost-benefit or return on investment scrutiny like any other business decision. “Garages have to make tough calls on how to allocate their resources,” said Luke. “We’re finding staff retention is a key driver for training these days. Recruiting skilled technicians is difficult and expensive so a modest ongoing investment in training over several years can pay for itself in making it easier to attract new technicians.” Delphi say staff retention is boosted too because technicians who feel they are developing their abilities won’t be as easily tempted to move for a few pounds more in their pay packet. “It’s a big ambition but we want to offer the complete training solution,” said Luke. “That means covering lots of scenarios and technologies within a flexible blended framework that provides a clear progression route for the technicians and business owners involved.” Delphi’s ‘Blended Learning’ Ethos Delphi currently offer face-to-face training from their state-of-the-art facility in Warwick. “We’ve focused on future technology within the centre,” said Luke. “We’ve got vehicles, service equipment and test rigs for technicians to work on - there’s still no substitute for ‘hands on’ learning.” Delphi’s combined e-learning offers a total of over 300 individual modules varying in length from a couple of minutes to nearly an hour each, with most content available in multiple European languages. The online learning is constantly evolving and new relevant, up-to-date and relevant content is being added. When it comes to remote study, Delphi claim to lead in the provision Full Event Partners:
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