JUNE 2023 AFTERMARKET 41 www.aftermarketonline.net explained: “Each support request incurs a small charge which varies depending on the complexity of the procedure. The Core Remote hardware is extremely affordable in comparison to most diagnostic tools and there’s no expensive annual licence fee – so it provides fast, efficient and cost-effective solutions to even the most complex workshop challenges.” For more information, visit: www.corediagnostics.co.uk Guidance Indeed, Opus IVS says remote support has become more important than ever, with the IVS 360 team experiencing record-breaking call volumes in the first two months of 2023. At times they were fielding 800 calls each day. “We do always see higher demand in winter,” said Tony Gill, Customer Support Manager for UK and ROW at Opus IVS. “Cold starting issues add to constant causes such as SCR and Euro 6 diesel engine technology. None of the vehicle manufacturers have cracked diesel technology and it just has inherent problems. Auto transmission failure faults are continuing to rise too.” Tony observed that while a number of garages still focus on the kit, remote-support-enabled solutions are the way forward: “There’s increasing demand for guidance to correctly diagnose and complete repairs, particularly amongst garages tackling a wide range of vehicle brands. The Opus IVS 360 model offers live repair guidance for all customers through a team of over 40 brand-specific OE master technicians. The aim is to boost independent garage efficiency by generating more first-time fixes, improving the profitability of diagnostics work. The team has access to archives of technical information, procedures and previous fixes to quickly identify solutions. In many cases, a problem that may be new to one particular garage will already have been encountered and fixed for many other customers, making reliance on the Opus IVS 360 team the quickest route to a proven fix.” Tony added: “Beyond the IVS 360 support which is included for all customers, there’s an appointment-based Remote Assist Program (RAP) too, offering help with complex programming and coding work. This gives even small independent garages capabilities at or beyond main dealer level.” For more information, visit: www.opusivs-uk.com Below: ZEUS+ diagnostic tool from Snap-on
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