In a world where customers may be looking to keep their cars for longer, businesses will need to be organised to make the most of new opportunities and perhaps a higher workload. Commenting on the advantages offered by digital garage management systems, LKQ Euro Car Parts’ Workshop Solutions Director Bob Wiffen said: “Garage management software can help to bring in work, enhance customer service provision, streamline quoting, invoicing and parts ordering, and maximise billable time in the workshop. “There are solutions in the market to suit garages at all stages of their digitalisation journey. Our advice is not to delay making the investment as it will soon pay off – and 42 AFTERMARKET JUNE 2023 GARAGE MANAGEMENT SYSTEMS www.aftermarketonline.net to consider upgrading if and when your workshop could benefit from something more sophisticated. When customer records are stored in a GMS solution, garages can easily send automatic, helpful email and SMS reminders when services are due. Access to digital catalogues helps generate slick, professional looking quotes and invoices – offering an experience that rivals that of dealerships and leaves drivers inclined to come back time and time again.” “Slicker quoting and invoicing saves time in the back office – but the bottom line benefits there might not be immediately obvious. Those quoting and invoicing processes however are underpinned by technical data, which accurately tells garages how long each job will take – Above: Autowork Online in action ORGANISING CHAOS? Garage management systems will help businesses run more efficiently; Find out how you can benefit from about the latest technological helpers
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