Aftermarket December/January 2024

+ + CAPABILITIES M O R E P LU S T ’ S YO U C I ATF THE W PLA FORM IS NOW EVEN BE WORLD’S MOST POPULA TTER AR DIAGNOSTICS THE NEW W NEXT THE N TRUS PLATF ATION TECHNIC ATION SCA TED BY TECHNICIANS W NEXT GENERA GENERA CIAN. N TOOL FOR THE WORLDWIDE. TTER. SOLUS+ The No.1 magazine for automotive information DECEMBER/JANUARY 2024 INSIDE Christmas came early P12 Neil Pattemore explains why the MV-BEO is an early Christmas present for the UK aftermarket sector Top Garage 2023 Curtain call P22 Russ Houlden, owner at Top Garage 2022 winners Billingborough Cars and Commercials on the competition A month in the life of a technician P26 Frank’s adventures through the valley of the shadow of random faults as seen at Eldon Street Garage continue TOP TECHNICIAN/TOP GARAGE 2024 OPENS SOON– PAGES 20-21 DECEMBER/JANUARY 2024 AFTERMARKET 3 CONTENTS BUSINESS 8 Big issue: Looking ahead to 2024 12 Neil Pattemore: Christmas comes early 16 TomTom: Capital idea 18 Petronas: Futureproofing workshops TOP TECHNICIAN/TOP GARAGE 20 Top Technician and Top Garage 2024 22 Russ Houlden: Curtain call TECHNICAL 24 Aftermarket of the future 26 Frank Massey: A month in the life 28 Repairify: ADAS IN FOCUS 30 Snap-on: Solus+ 32 Diagnostic tools 36 Fuel systems and cleaners 38 Wheel alignment 42 ADAS 46 Training and apprenticeships 50 Winter checks 54 Snap-on: Emissions testing PLUS... 56 General products 58 On the Road: VLS 10th anniversary 60 Training update 62 Teabreak 63 Buyers’ Guide 82 Competition AWARD-WINNING EPISODE Editor | Alex Wells | +44 (0) 1732 370 345 Head of Sales | Angela Lyus | +44 (0) 7823 736 629 Managing Director | Ryan Fuller | +44 (0) 1732 370 340 Contributors Russ Houlden | Neil Kennett | | Frank Massey | Drew Meehan | Neil Pattemore | Phil Peace | Marsha Thomas | Operations Manager | Emma Godden-Wood | +44 (0) 1732 370 340 Marketing Executive | Hope Jepson | +44 (0) 1732 371081 Finance Department | +44 (0) 1732 370 340 Chief Executive | Ian Atkinson | +44 (0) 1732 370 340 Published by | DFA Aftermarket Media Ltd 192 High Street, Tonbridge, Kent, TN9 1BE Alex Wells, Editor Average net circulation July 2021 to June 2022 19,073 @aftermarketmagazine @aftermarket01 @aftermarketmagazine ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Media Group 2024. In the last issue, you will have seen the winners for Top Technician and Top Garage 2023 announced. Well, this month, it’s my turn to be the winner! If you turn to News on pages 4-7 you will see I received a Special Recognition Award at the Self-driving Industry Awards 2023. This was in acknowledgement of the ongoing coverage Aftermarket has been giving this area, via the Aftermarket of the Future section. As I said in my acceptance speech (me and my ego are leaning really hard into this whole ‘winning’ thing, so buckle up everyone), the reason we are covering what might seem to be an esoteric topic to many in the garage trade is so the sector gets a glimpse at where technology is taking us. Let’s face it, many are still getting to grips with ADAS, so imagine the step-change required when the cars can actually drive themselves to the nearest garage. Remember the connected car? Consider the implications if you combine self-driving cars and the VMs. Those cars will be taking themselves to the nearest franchised dealer without ever considering that there might be another option, and we don’t want that do we? No, we do not. We want the owner/user to have the choice to send Herbie, or K.I.T.T to a local independent specialist, who by the time this is all happening, will be able to provide the relevant service required. As you can see, self-driving is not an isolated technology. Its emergence ties into a whole host of issues we are grappling with already. Luckily, we have’s Neil Kennett providing his insight on self-driving via the aforementioned Aftermarket of the Future in every issue, and you will find that on pages 24-25. On the convergence of tech and legislation, we can look to Neil Pattemore, who has returned on pages 12-13. This issue he is showing that for once, we have some good news with which to roll down to Christmas. If it’s the future you are after, in Big Issue you will find what some of the major sector bodies expect to be the major topics for 2024. You will find that on pages 8-11. Speaking of New Year, don’t forget that this is the December/January double issue, and that we will be back next in February. Before that however, spooling back to the beginning, there is the matter of Top Technician and Top Garage 2024, which open at the same time on Tuesday 2 January. We have a full article explaining what’s new, and what you need to do to enter on pages 20-21. On page 22 meanwhile, there is a personal reaction on 2023’s Top Garage finals from Russ Houlden, owner of 2022 winners Billingborough Cars and Commercials. If you are new to Top Garage, and wonder what to expect, have a read. Speaking of reading, if you turn to page 63, you will find our latest Buyers Guide, which provides a handy listing on all the key companies in the sector, divided into garage equipment, diagnostic equipment, parts, consumables, training, tools, electric vehicles, motor factors, and more. From here, you can find everything you need to know. Well, I seem to have survived my award-winning episode. All that is left to say is to wish you all Merry Christmas and Happy New Year. See you all in 2024. Enjoy!

NEWS In association with: Top Technician and Top Garage 2024 will be kicking off on Tuesday 2 January, with round one for both competitions opening to entrants, including a new business class for Top Garage. Both competitions will run through the year, with the finals being held on Saturday 26 October at Delphi Academy in Warwickshire. Top Technician will be running in its usual format, with three online rounds and a live semi-final where the remaining 10 contestants are whittled down to five finalists. Top Garage meanwhile will see a new business class added. Alongside the existing size-based groupings, Top Service Advisor and the Ben Health and Wellbeing Award, there will be a Mobile Mechanic class, for businesses of this type. The winners will be announced at the Top Technician and Top Garage Awards Evening, being held at the DoubleTree by Hilton Hotel in Coventry. This is held in the evening after the finals on Saturday 26 October. Those that go all the way and win will gain major prizes including cash, tools and equipment. For Top Technician and Top Garage 2023, the total prize fund was in excess of £40,000. To enter Top Technician or Top Garage 2024, visit click on the appropriate tab, and follow the instructions. Full Event Partners sign up for Top Technician/Top Garage 2024 With Top Technician and Top Garage 2024 soon starting, major names from across the sector are backing the competitions. Longterm supporters Snap-on are on board once more, along with TOPDON. Meanwhile, JLM Lubricants UK are making their debut as Full Event Partners. Ongoing backers and hosts for the finals Delphi have also signed up for 2024. Mike Zhou, CEO at TOPDON said: "At TOPDON, our core lies in a profound passion for the automotive industry. Being the Full Event Partner for Top Technician and Top Garage 2024 for the third time underscores our commitment to this passion. We believe that it's this deep-seated love for cars and technology that propels innovation and excellence. Together with Top Technician and Top Garage, we're driving towards a future where this passion fuels progress and sets new benchmarks in the automotive realm." Mike Schlup, MD of Kalimex, the UK distributors for JLM Lubricants, commented: “We have worked closely with Aftermarket Magazine for many years and have followed with interest the growing success and high profile of their annual awards event. In fact, many of our customers are former awards finalists and winners. I was fortunate enough to attend the 2023 finals and Awards Evening and was extremely impressed by the high level of professional standards and knowledge demonstrated by all the finalists.” Mike added: “At JLM Lubricants UK, we knew that by partnering with the awards for 2024 we would be connecting with the top tier of technicians in the UK aftermarket, helping them to achieve their professional goals and helping JLM to achieve our bold ambitions in the UK.” You will hear more from the Full Event Partners in the February issue of Aftermarket. Top Technician and Top Garage 2024 come to you in association with the Garage Equipment Association (GEA), the Independent Automotive Aftermarket Federation (IAAF) and the Institute of the Motor Industry (IMI). Full Event Partners: Snap-on, TOPDON, JLM Lubricants UK and Delphi. For more information on how to enter Top Technician and Top Garage 2024, turn to pages 20-21. 4 AFTERMARKET DECEMBER/JANUARY 2024 Top Technician/Top Garage 2024 to begin in January Full Event Partners:

Seminars shape up for Aftermarket Event MONTH 2017 AFTERMARKET 3 DECEMBER/JANUARY 2024 AFTERMARKET 5 Follow us on Facebook @aftermarketmagazine Graduate scheme launched by LKQ Euro Car Parts LKQ Euro Car Parts has launched its first ever Finance graduate scheme, with three positions available on the new three-year funded programme that will see the successful applicants gain CIMA/ACCA accredited accountancy qualifications. Those selected to take part in the scheme will also be provided with a personal mentor, as well as being sponsored by the Director of Commercial Finance and Financial planning and analysis (FP&A), Melanie Lowe. The new scheme follows the business’s Finance internship programme, where three students from Aston University joined the Finance department as a part of their placement year. Annick Jourdenais, Chief Financial Officer at LKQ Euro Car Parts said: “Recruiting and nurturing young talent is one of our top priorities. Our new graduate scheme creates space for more young people to pursue a fulfilling career in finance and to excel in the automotive industry.” Selected applicants will be invited to an assessment day on 14 December at LKQ Euro Car Parts’ HQ and central distribution centre in Birch Coppice Business Park. For more information, visit: October new car sales overall but EVs flatline New car sales were up 14.3% in October, according to figures from the SMMT, with 153,529 cars sold in the month, although most demand came from large fleets, with EV sales growth right down. It was the 15th consecutive month of growth, which was driven almost entirely by large fleet registrations, which grew 28.8% to reach 87,479 units. Private demand was stable at 62,915 vehicles, a 0.3% increase, while the much smaller business sector saw registrations fall 15.2% to 3,135 units. While diesel engine car sales were down 17.1% to 5,261 and made up 3.4% of the total, petrol car sales were up 9.3% to 62,303, representing 40.6% of all cars sold. Electrified vehicles made up 37.6%. Hybrid electric vehicles (HEVs) were up 24.6%, while plug-in hybrid vehicles (PHEVs) were up 60.5%. Battery electric vehicle (BEV) uptake was up by 20.1% to 23,943. However, the overall 15.6% BEV market share was only just above October 2022’s 14.8%. Automotive aft software desig Business mana e easy- reporting processes in on s, stock mana Integrate your sale termarket gned for the agement age. -to-use pack d gement, accounting an factors Motor 7/10 Used by 7 Autopart For further information or to request a demo, pleas or call us on 01226 35 se visit 52901 NEWS In association with: Seminar programmes are beginning to take shape for The Aftermarket Event, which is taking place from 2-3 October 2024, along with the line-up of speakers, who will appear across two theatres themed around the Top Technician and Top Garage competitions. Major topics important to the industry including the MOT, SERMI, the move to EVs and more will be the subject of a wide range of seminars across the two days, with highprofile individual speakers also appearing. Beyond the theatres, up to 150 exhibitors will be taking part, including major suppliers from right around the industry. Big names are already getting involved, with announcements expected soon. The Aftermarket Event will be co-located with Safety, Health & Wellbeing Live, giving visitors from the aftermarket the chance to find out what is going on in the workplace safety and occupational health sphere. Aftermarket Event is taking place at Farnborough International on 2-3 October 2024. For more information, visit:

6 AFTERMARKET DECEMBER/JANUARY 2024 Ben to sell care home following strategic review Ben is looking to sell its four care homes, following a strategic review, as part of a new five-year plan. Ben’s Board of Trustees and Executive team have issued this statement: “Through a recent strategic review process, Ben’s Board of trustees reflected on the changing context for people working in the automotive industry and the impact that it is having, and will have, on their health and wellbeing. In light of the growing demand for Ben’s health and wellbeing services, the Board concluded that over the next 5–10-year period, the priority of the charity will be to significantly increase these services for industry people and their family dependents. This will entail enhancing and accelerating both our reactive and preventative health and wellbeing support services and driving increased impact and engagement across the automotive industry. We will be in a position to share our plans for these developments over the future months. “Establishing Ben’s future focus has required a fundamental review of all Ben’s current services. Our care, and latterly village, services have been an integral and valued part of the charity for over 70 years. Both the Board and Executive team are extremely proud of these services and the excellent reputation they have achieved over the years. After very careful consideration, the Board, supported by Ben’s Executive team, has unanimously concluded that now is the right time to recommend the transfer of these services to the stewardship of new operators. We believe this will ensure that these services and our employees working in them have the very best opportunity to continue to flourish, develop and thrive going forward.” Ben CEO Zara Ross added: “The announcement marks a significant period of change for our charity, but we believe now is the right time for us to make this commitment.” Aftermarket’s Editor Alex Wells was one of the winners at the inaugural Self-driving Industry Awards, held at the Turner Contemporary in Margate on 17 November. Presented by, the Self-driving Industry Awards is focused on promoting connected and automated mobility (CAM). Alex received his Special Recognition Award as a result of Aftermarket’s ongoing coverage of the roll-out of automated vehicle technology via the Aftermarket of the Future section. He observed: “With technology like ADAS already standard on new cars, it is important for garages to keep an eye on where tech is taking automotive as we move forward.” Editor Neil Kennett added: “Self-driving is about to completely revolutionise how people and goods move. The tech is already about as safe as the average human driver, and it’s only going to get better. From a UK perspective, following the King’s Speech, we’ve got an incredible opportunity to define a successful, safety-first approach to rollout. “ The full list of winners was as follows: Vehicle of the Year: Project CAVForth Person of the Year: Alex Kendall, Wayve Consumer Champion: Rebecca Posner, CCAV Industry Legend: Professor Paul Newman CBE, Oxa Aftermarket Award: Jifeline Design Award: Dromos Hardware Award: Arbe Robotics Foundational Software Award: Applied EV Insurance Award: Marsh Legal Award: Burges Salmon LLP Research Award: Reed Mobility Sensing Software Award: LeddarTech Testing Award: Kodiak Robotics Trust Award: Angoka V2X Award: Beam Connectivity Special Recognition Award: Kenneth Clarke, Silvera Automotive Solutions Special Recognition Award: Alex Wells, Aftermarket Magazine Margate’s Mayor, Councillor Rob Yates, said his ambition for self-driving cars to ferry delegates from Margate Station to the Turner for 2024’s Self-driving Industry Awards. For more information, visit: Aftermarket Editor among winners at Self-driving Industry Awards NEWS In association with:

NEWS DECEMBER/JANUARY 2024 AFTERMARKET 7 Delphi names latest Master of the Month Delphi has identified its latest Master of the Month. This competition is open to garages with an active Delphi Academy e-learning licence that complete a technical challenge. Winner Sam Harris of Sam Harris Automotive in Folkstone received a range of prizes including branded merch and an Alpine Formula 1 factory tour in January. He regularly views Delphi’s Masters of Motion How-To videos: “It's really good; The content and skill levels are varied. On the complex modules, I like knowing that I can go back to get a better understanding.” He added: “Rather than watching TV, I’ll do a module and then when I have a vehicle with something that I’ve learned I'll refresh the module whilst I'm working on the car. That’s especially the case with DPF faults. I'm always going back through the DPF module to confirm what I need to do during the diagnostic process.” For more information, visit: https://mom.delphiautoparts.c om For more on training, turn to our feature on pages 46-49. Used car sales were up 5.5% in Q3, with 1,884,160 vehicle transactions taking place, according to figures from the SMMT, with second hand battery electric vehicle (BEV) sales up 99.9% on the same period in 2022. Overall, BEVs now make up 1.8% of the used market, where they were from 1% last year. Plug-in hybrids (PHEVs) were up 34.6%, with hybrids (HEVs) growing by 46.4% respectively. Petrol car sales were up 4% to 1,065,448, with diesel growing by 2.3%, hitting a total of 704,204. SMMT Chief Executive Mike Hawes observed: "The used car market continues to grow strongly, with re-energised supply unlocking demand for pre-owned electric vehicles – the result being twice as many motorists switching to zero emission motoring in the quarter. Maintaining this momentum requires growth in the new car market, to boost supply to the used sector and cement this success. Equally important is the urgent need for charging infrastructure rollout so that all drivers can have confidence in being able to charge whenever and wherever they need." Andy Hamilton, CEO at LKQ Euro Car Parts, said: “A growing second-hand market is good news for independent garages. EVs in particular are becoming increasingly accessible for motorists looking to switch. There has been a lot of talk about the potential impact of the ban on new ICE vehicles being pushed back, but today we can see that demand for EVs remains strong, as drivers look to take advantage of lower running costs and other in-life benefits. “Stronger political will is needed if we’re going to maintain this momentum. Drivers of used EVs shouldn’t be paying over the odds to service and repair them in the dealerships, so it’s vital that independent garages can do the work. Garage owners need support with the cost of retooling and upskilling staff, and a willingness from OEMs to collaborate – not just on access to RMI data and coded parts, but also when it comes to refurbishing and repairing key components, to maximise the lifespan of an EV and realise the sustainability benefits fully.” Andy added: “More widely, OEMs need support so they can keep feeding the market with new vehicles, and so that the oldest, most polluting vehicles can continue to drop out of the bottom. And it goes without saying that as a minimum, the rollout of charging infrastructure must keep pace with EV adoption for the technology to be viable at scale.” Matas Buzelis, car expert at carVertical, commented: “The used car market is going from strength to strength, even as consumers grapple with tightened finances. We often see a spike in demand for used cars when the economy is struggling. But this growth goes hand in hand with the new car market recording a 15th successive month of increasing sales, which is great news for the UK motoring industry. Sales of used EVs have doubled as drivers increasingly opt for greener vehicles which will future-proof them for the introduction of more clean air zones around the country. “Although this overall increase in sales is encouraging, there are signs that drivers may be increasingly buying older vehicles with more miles on the clock, as they are usually a more affordable option. The average age of cars on Britain’s roads has now reached 9.3 years, an alltime high. This puts drivers more at risk of buying a worn car that needs costly repairs down the road — overriding the savings they made by buying a cheaper model in the first place.” 99 Problems but used EV sales ain’t one... NEWS In association with:

8 AFTERMARKET DECEMBER/JANUARY 2024 BIG ISSUE Another year is ending for the aftermarket. 2023 featured a number of dramatic developments, many of which remain unresolved as the New Year beckons. There were even some surprise returns to the sector, and a win in the form of the Motor Vehicle Block Exemption Order (MV-BEO). The MOT Consultation closed early in 2023, and the Government has still not made clear its position on the wide range of proposals. Meanwhile, the Security-Related Repair and Maintenance Information (SERMI) scheme, through which background checks could be undertaken to allow technicians to work on vehicle security systems, was expected to have significant implications for the sector, but has yet to be rolled out in the UK. Then there is the push-back on the internal combustion engine vehicle sale ban, which was moved from 2030 to 2035. The impact of this decision on the sector is still being felt. We asked a number of the major organisations in the sector their views on all of this, and how they feel 2024 might play out. Change IGA Head of Member Services Frank Harvey observed: “As we look ahead, the one thing we can be certain of is change. Even in the last few days we have seen Amazon announce their plans to sell cars; Such a move could be a game-changer. 2024 will also see the long awaited SERMI scheme come in to being, enabling independent operators and remote service providers to register via a trust centre for access to security-related information.” Speaking of information, Frank said digital service records are becoming an issue for independents: “One of the things that we at the IGA are consistently being asked about is digital service records, and the frustration being experienced by independent garages in both registering to use DSRs and the actual update of DSRs. It is likely that early in 2024 there will be moves to streamline this process for both garages and their customers, thus making DSRs more accessible.” Moving up the chain, the connected car is another threat Frank identified: “This has the potential to steer consumers away from local independent garages. This is another area covered by the Competition and Markets Authority (CMA) when they consulted on and compiled the MVBEO. Only time will tell if there will be a viable solution to counter this steerage and maintain consumers freedom of choice and this is something that we at the IGA are monitoring closely.” Then there is the MOT: “2023 saw the DVSA launch their latest consultation on changes to the MOT system and service, and once again challenge the frequency of the MOT. The IGA and the industry at large pushed back on this due to the 2024: LIVE ANOTHER DAY? We look ahead, and consider how some the major issues affecting the sector will play out through 2024

DECEMBER/JANUARY 2024 AFTERMARKET 09 potential such a change could have on UK road safety. On the plus-side, we now have outstanding vehicle safety recalls being logged as advisories on the MOT certificate. There is the potential that other changes will come to the MOT that will impact both MOT Testing Stations and the motoring public, especially in the area of NOx emissions.” Frank added: “We have also seen the government U-turn on the 2030 ban on the sale of new internal combustion engine vehicles in favour of electric or alternative fuelled vehicles, with most vehicle manufactures having already committed to the original deadline. In reality the vehicle car parc is getting older, with Government data suggesting that in the very near future the average age of vehicles on UK roads will exceed 10 years of age, with the vast majority of these vehicles being petrol or diesel fuelled. “This will mean that the value driven demand for the services of good, local, customer focused independent garages will remain strong for many years to come. However, this will need to be support by a change in emphasis in terms of staff training and recruitment to meet that demand.” Potential According to Hayley Pells, Policy Lead at the IMI, the Government’s decision to shift the ban on the sale of new internal combustion engine vehicles back five years to 2035 may go some way to help the industry’s longstanding staff and skills shortages: “The Government’s change of policy on the ICE ban definitely has the potential to help the sector upskill for electric. However – and it’s a big however – that is dependent on more people choosing automotive as a career route. Labour shortages will dominate conversations for as long as they are a concern, with the major new inquiry - Skills 2030 – A Worldclass Skills System – providing a crucial catalyst. The IMI is also working hard to shift perceptions of the sector to appeal to a wider cohort with our There’s More to Motor campaign.” Then there is the issue of increasing automation: “Looking at automotive innovation, whilst much has been written and said about electric, the skills need that can’t be ignored right now is ADAS, particularly given its role in the introduction of autonomous vehicles on UK roads. Whilst it’s likely that regulation will place responsibility in the event of an accident with the OEM, the chain of responsibility undoubtedly will include the aftermarket. ADAS already accounts for a significant proportion of the UK car parc and the employers that ensure anyone who undertakes work on these vehicles is appropriately trained, assessed and certificated to do so will be in the best place for the next stage of autonomous mobility.” Then there is the ever-present and constantly growing issue of data for the sector to contend with: “The role of data in the automotive aftermarket also should not be underestimated. It will be a fundamental component of the evolution of autonomous and connected motoring. In that respect, SERMI is certain to have a greater influence on the UK aftermarket.” Hayley added: “The last 12 months have seen considerable change, upheaval and uncertainty for the automotive aftermarket. Operating costs – encompassing everything from wages, parts and training to business insurance – have ramped up and it’s unlikely that 2024 will be any easier. However, there is also immense opportunity for those enterprises that can take a forward-looking stance. It is critical, for sustained economic and social infrastructure, that safe and fair private transport can be accessed, and the UK automotive aftermarket can play a vital role in delivering that.” Competitive choice IAAF Chief Executive Mark Field said he believes that 2024, political aspects aside, see a carry-over of the trends that are already affecting the sector, largely because the sector is still waiting for clarity on these key issues: “I think 2024 will see a continuation of the same, with perhaps even more uncertainty because of a general election. “There has been a cloud hanging over the industry with both the MOT consultation and SERMI. Without clear legislation and direction of travel, it is difficult for the industry to move forward. The ban on the sale of new petrol and diesel could be reversed, but that is just an ambition in the face of a reality that the UK does not currently have the infrastructure to cope with a marked increase in EVs on UK roads.” This is not the only area where garages are facing down the threat of possible roadblocks being thrown up in their way: “More vehicle manufacturers and suppliers are now very focused on a technology-neutral approach to affordable motoring. This raises a further question of a motorist’s right to repair. The IAAF, through its work with UK AFCAR, has successfully gained significant

improvements to motor vehicle Block Exemption regulations that benefit the entire industry and motorists.” Mark added: “Through our Right to Repair campaign it is essential as an industry that we promote the aftermarket as the competitive choice for affordable mobility to consumers.” Unseen challenges Technological progress is reshaping the sector as far as Laurence Abbott, Managing Director at Autotech Connect is concerned: “The evolution of vehicles has redefined the aftermarket. While representing opportunities for the sector, as EVs and an increasing number of software defined vehicles roll into workshops, they are also introducing new, previously unseen, challenges. “EVs are beginning to electrify the second-hand car market. In the second quarter of this year, used electric vehicle sales increased by 80% compared to the same time last year and despite the Government’s five-year deferment of the ICE ban, EV adoption is expected to continue. Consequently, against the backdrop of a skills shortage, a severe need for training, and the installation of EV infrastructure is needed, and this focus will likely sharpen as we enter the New Year, particularly as second hand EVs infiltrate the independent repair sector. For some, however, the investment is still perceived to be a step too far.” While garages mull the benefits of leaning into the EV revolution, Laurence believes, garages are ignoring a major technological threat: “Regardless of how deeply a garage future-proofs itself, they are all susceptible to a new danger – cybercrime. This is no longer a perceived future threat - the automotive industry has passed the inflection point, and there is today a very clear and present risk. Even the average vehicle contains over 100 control units, opening up a number of potential points for cyber-attacks, and traditional internal combustion engine vehicles with digital interfaces are susceptible to cyber intrusions.” Clarity For Peter Lawton, SMMT Head of Member Sections, the future of the MOT is set to continue to be a major concern: “I think everyone with an interest in the aftermarket would agree that the most pressing priority for our sector right now is clarity on the Government’s plans for changing MOT frequency. Workshops, factors, suppliers and motorists would all be impacted by any change while uncertainty makes business planning challenging. Given the consultation closed in March 2023, we had expected an announcement by now, but it seems that this will remain a key issue into the New Year. “The proposal to move the UK vehicle safety check from a 3-1-1 to 41-1 regime has been raised more than once in recent history, and each time we argued successfully against it. The impact on safety, on emissions, on business, jobs and, ultimately, on customers’ pockets as defects go unchecked, simply cannot be justified. Third time around, SMMT mounted its most comprehensive and compelling defence of 3-1-1 yet, marshalling the expertise of our members across the aftermarket and vehicle manufacturing sectors, consumer groups and other stakeholders.” “We continue to call for the MOT frequency to stay as it is, with the requirement for a first test at year three, and annually thereafter.” It’s not all foreboding though on this front as far as Peter is concerned: “On the plus side – and officials rightly grumble when all of the talk is about first presentation – Government is also looking at how to improve emissions testing and test advanced electrified powertrains, driver assistance technologies and connected and automated features that are increasingly common on modern cars. SMMT and the aftermarket have a strong and productive track record of working with DVSA and there will be plenty to do on this front.” Then there is data: “Elsewhere, the SERMI scheme grows in importance. It’s very complicated, yes, but it’s also critical to try and get right in the voluntary way the Department for Transport want it deployed in GB. It is mandated in the EU and Northern Ireland. As vehicles become more connected and cyber security becomes ever more important, the aftermarket needs to be aware of how important it is likely to become.” Last but not least, there is the issue of skills: “SMMT’s workshop and factor members are training people as fast as they can to handle the latest tech but finding qualified candidates remains difficult. From apprentice to director level, the whole automotive sector faces significant recruitment challenges and that’s why SMMT put skills as a central pillar of its Manifesto 2030.” Peter added: “We have called for a one-stop national upskilling platform, alongside greater STEM education in schools and a dynamic immigration system that attracts global talent. This will be a huge part of SMMT’s engagement to support the industry in 2024.” Trends Andy Hamilton, CEO at LKQ Euro Car Parts, observed: “The aftermarket has faced another year of challenging trading conditions, with a slowing economy and inflation continuing to hit drivers’ pockets. All the while, 10 AFTERMARKET DECEMBER/JANUARY 2024 BIG ISSUE

DECEMBER/JANUARY 2024 AFTERMARKET 11 garages have had to continue to leanin to the myriad challenges presented by the rapid evolution of vehicle technology and changing legislation. Many of these trials will persist in one form or another in 2024 and we’re expecting three big trends to shape the aftermarket next year.” Andy’s first trend is the need to continue investing in upskilling and equipment: “Businesses that invest in the skills and equipment needed to meet the future needs of new technology and new vehicles will be wellpositioned to not only survive but to thrive in 2024 and beyond. Those that don’t risk falling behind and finding themselves shifting from the mainstream into an ever-declining corner of the market. This is the case not just for EVs and hybrid vehicles, but tech that’s already commonplace in the vehicle parc, like ADAS. It’s important that we offer support to garages and bodyshops to help them accelerate their evolution to remain viable and sustainable. Indeed, at LKQ Euro Car Parts we’ll be doubling down on investment into training courses that can get workshops and their technicians accredited, some which will be free of charge.” His second trend is the need to keep fighting for the right to repair and the right to connect: “A highlight of 2023 was the release of the UK’s new MV-BEO. It was a real win for the aftermarket, with nearly all our wishes addressed. Sadly, we can’t rest on our laurels. We’ve seen for ourselves this year that there are numerous customers continuing to face some farcical barrier or other to repairing a customer’s vehicle. “We will continue to collate these stories as evidence of OEM breaches and bring them to the CMA so that it can enforce MV-BEO to its fullest extent, as well as lobbying OEMs to improve access for parts manufacturers and technicians to enable the repair of EV batteries. There are stories of whole vehicles being written off because of relatively minor damage to a battery, with OEMs saying the entire unit needs to be replaced when a fix could do. Major insurers are now getting twitchy about underwriting EVs as a result – and the situation is entirely avoidable. There are some amazingly innovative independent operators that have found work arounds to repair batteries. But it’s been done in spite of OEMs rather than with their support. “Then, there is the spectre of SERMI, which is coming into force in the EU – and Northern Ireland – imminently. It should have been this year, but it has been delayed. While UK businesses might feel they don’t need to worry, the absence of a universal scheme like SERMI runs the risk of multiple OEMs introducing their own separate processes. I praise the efforts of those in the industry that are working to get an equivalent but voluntary scheme off the ground in the UK. It shows the wonderful spirit of collaboration and depth of innovation in the aftermarket. In time, I hope something with the teeth of mandatory legislation can emerge that captures all OEMs.” Finally, Andy believes the sector needs to focus on collaboration for the common good: “Congratulations to Sukhpal Singh Ahluwalia and Steve Horne, both of course former colleagues at LKQ Euro Car Parts, on their deal to acquire GSF. Their expertise and knowledge will be a huge asset to that business. Healthy competition pushes us all to continue to innovate and be better for our customers.” Andy concluded: “With reference to the challenges posed by MV-BEO, SERMI and EV batteries, as well as the pending outcome of the DfT’s MOT consultation, there is a need for us all to act as the champions of independent garages and bodyshops in the face of legislative and market forces they cannot face alone. We saw what happened when the industry came together to challenge regulators on the future of Block Exemption and so need to keep that spirit of teamwork alive in 2024. Because we are much louder and more impactful together than as lone voices.” The evolution of vehicles has redefined the aftermarket ” T +44 (0)1865 233 037

Occasionally, just occasionally, something happens that has vital importance to your business that you have little or no control over. Sometimes this can have a negative impact, sometimes it can be of great help – a bit like Christmas come early. I am pleased to report that in this instance it is firmly in the category of being a great present that will help your business a lot. So, what am I referring to that is such a great help? It comes under the UK Government’s Department for Business and Trade, and in particular, the Competition and Markets Authority (CMA), as it is directly a part of the UK’s Competition Act. I refer to the sector-specific ‘Motor Vehicle Block Exemption’ (MV-BEO) which although initially came into force as European legislation in 2002 and was revised in 2012, following Brexit has been revised for a 3rd time directly into UK Legislation. I realise that you may be thinking that this is already of little interest to you running your business, but this new MV-BEO provides critically important abilities for you to be able to do so. Let me explain... MV-BER to MV-BEO Back in the mists of time (well actually around the start of the millennium) it was becoming obvious that with the increasing levels of complexity in vehicle technology, independent operators (e.g. technical data publishers, diagnostic tool manufacturers and ultimately workshops) were not able to easily access the necessary technical tools, information and training to allow the diagnostics, service and repair of their customers’ vehicles. This imbalance impacted the ‘competitive choice’ available to vehicle owners between franchised dealers and independent workshops, so the legislator brought in the first Block Exemption Regulation (MV-BER) which included two key aspects – the ability of a franchised dealer to operate as a monopoly within a defined geographical area (i.e. an exemption to competition law that forbids monopolies) and the basis of ‘non-discrimination’ between franchised dealers and independent workshops in their abilities to offer competing offers to vehicle owners. In 2010 the MV-BER was revised and came into force in 2012 and had two key revisions – firstly that franchised dealers could operate in any geographical area of the country and secondly, that improved aspects were included to support the needs of independent operators and the wider aftermarket. 10 years later and post-Brexit, the third iteration has been created by the CMA and is now implemented (since 1 June 2023), but now with only a sixyear validity (five years in the EU). The CMA has recognised that ‘technical progress’ is exponentially changing the way that vehicles are diagnosed, serviced and repaired, with embedded applications accessing and processing vehicle generated data that is accessed 12 AFTERMARKET DECEMBER/JANUARY 2024 BUSINESS The aftermarket may actually be getting a legislative environment that will mean businesses can thrive ‘over-the-air’ and wants to understand the impact that these (and other) changes will have on the Aftermarket and ensure that legislation to support effective competition is in place. So, what have the CMA included in the MV-BEO, and their accompanying guidelines, and how will this help support your business in the UK aftermarket? Key points There are a number of key points – either new points or revisions of existing points that underpin your rights of access to ensure your ability to run your business. These include: A new definition for ‘aftermarket goods’ that includes spare parts, software/codes needed for repair or New definition for ‘System,’ which recognises it can be an assembly of parts combined to perform one or more functions on a motor vehicle and that those parts must be able to interact. The revision of the existing ‘Hardcore Restrictions’ (e.g. setting fixed or minimum resale prices, or restricting cross-supplies between selective distributors) that although originally only related to spare parts, has now been expanded to include ‘Aftermarket goods’ (see above). A new section has been included for ‘Excluded Restrictions.’ This new section is designed to ensure that independent operators are not disadvantaged in their ability to provide repair and maintenance services (see above), in that any restriction would result in the vehicle manufacturer falling foul of Chapter I of the Competition Act 1998. Additionally, the MV-BEO has always been supported by ‘guidelines’ that Neil Pattemore CHRISTMAS CAME EARLY FOR THE UK AFTERMARKET

DECEMBER/JANUARY 2024 AFTERMARKET 13 explained the intent and the details of the legislation to ensure better clarity. However, although these have a lower legal status than the Order itself, they contain important information, such as: A reference to Chapter II of the Competition Act 1998, which refers to ‘horizontal agreements’ and will help to address any ‘abuse of dominant position’ by a vehicle manufacturer – especially important for diagnostic tools and replacement parts suppliers. A more expansive description of the ‘hardcore restrictions’ concerning ‘aftermarket goods’ and the access to ‘captive parts’ by independent distributors and repairers. A revised description concerning restrictions in the supply of ‘aftermarket goods or repair or diagnostic tools’ to distributors, repairers or end users (relates to Chapter 2 agreements above). An expanded explanation concerning ‘tooling arrangements’ to describe how a Tier 1 supplier can manufacturer parts to be sold under their own brand name/logo through the use of the tooling used to manufacture the original parts that are fitted on the vehicle production line. The expanded explanation of ‘essential inputs’ and how these may be elements of the ‘excluded restrictions’ where a vehicle manufacturer may not restrict the ability of an independent operator to access ‘technical or vehicle information’ or ‘tools and training’ that are necessary for the repair and maintenance of motor vehicles of a particular type. However, this requirement is only necessary if (amongst other things) the vehicle manufacturer uses it for repair and maintenance services or provides it to their authorised repairers, distributors or other authorised partners. Further clarification for the definitions of ‘vehicle information,’ technical information’ and ‘independent operators’. There are many other details contained in both the Order and the Guidelines, but the above extracts illustrate how the CMA have recognised the needs of the aftermarket and how the third version of the MV-BEO is ‘good news’ for the UK aftermarket. Evidence Finally, the CMA have asked the aftermarket to help them. They need evidence of where vehicle manufacturers are not fulfilling the requirements of the legislation. The IAAF have a link to a webpage where any evidence can be uploaded, which in turn can then be assessed before being sent onto the CMA as evidence. The link is (and then use the link shown in the centre of the page to the ‘SurveyMonkey’ form).

2024 Event Partners Brought to you by Are you a seasoned expert or a rising star in the world of automotive technology? Do you run a garage that stands out for its innovation and customer service? It's time to showcase your skills and elevate your garage to new heights! Introducing the Top Technician & Top Garage Competition – a thrilling showdown where automotive excellence meets innovation and development! Awards Categories Top Technician: • Winner • Runner Up Top Garage: • Mobile Mechanic *NEW* • 1-3 Employees • 4-6 Employees • 7-9 Employees • 10+ Employees • Multi-site • Top Service Advisor • BEN Workplace Health & Wellbeing Rev up your Engines for THE Ultimate Technical Challenge!

How to Participate: 1. Entries open for both Top Technician and Top Garage on January 2nd 2024, enter online at 2. Showcase your unique expertise and/or garage through a series of multiple choice and open ended questions via the online portal. 3. Follow us on social media @aftermarketmagazine and use the hashtag #TopTechTopGarage to build excitement and connect with fellow contestants. 4. Winners will be announced at the Top Technician & Top Garage Awards Ceremony – an event you won't want to miss! Held at the DoubleTree by Hilton Hotel Coventry on October 26th 2024. Join the Competition and Gear up for Greatness! Whether you're a seasoned technician, a garage owner, or a passionate automotive enthusiast, the Top Technician & Top Garage Competition is your chance to stand out and be recognized for your exceptional contributions to the automotive universe. Get ready for a celebration of automotive excellence, innovation, and community spirit! Are you up for the challenge? Show us why you or your garage deserves the title of Top Technician & Top Garage! Find out more: In association with Entries Open: Awards Evening:

London is progressing towards becoming an EV hub, as demonstrated by the recent expansion of the London Ultra Low Emission Zone and the implementation of electric buses and electric taxis across the city. In fact, London Mayor, Sadiq Khan has been determined to make the UK capital a net zero-carbon city by 2030 and believes the adoption of electric vehicles (EVs) to be crucial in achieving this goal. Despite the efforts to reduce pollution and traffic congestion in urban environments like London, the reality is that delays and high levels of emissions persist. According to TomTom data, London maintained its position as the worst city in the UK for travel-related emissions in 2022. Figures also showed that, despite the first ULEZ expansion in October 2021, travel-related emissions in the centre of London increased by 2% between 2021 to 2022. However, data has also shown that increasing London’s EV ratio by just 1% would write off 155,000t of CO2 emissions – equivalent to a forest the size of Manchester (125km2). This data emphasises the positive impact that recent policy and corporate initiatives can have with regards to promoting a more sustainable transportation system in London. As it stands, London is leading the global EV adoption race, but how can the city maintain its leading position and pave the way for further adoption? The answer lies in the city’s ability to make critical infrastructure changes that will support the growing number of EVs on the streets. Tackling range and charging anxiety The reality is the transition to electricpowered vehicles remains a decision tinged with anxiety for both businesses and citizens alike, which is most often 16 AFTERMARKET DECEMBER/JANUARY 2024 BUSINESS How can London stay at the forefront of the EV revolution? linked to uncertainty around fastcharging infrastructure and vehicle range. The challenge is to convince the capital’s drivers to trust the technology enough by removing the two major psychological barriers hampering largescale adoption; range and charging anxiety. With 74% of EV owners disappointed with the UK’s current infrastructure, more needs to be done to tackle charging point reliability and subsequent charging anxiety. Those in charge of London policy should focus on the 8,600 new public charging points that have already been installed across London, making up a third of the UK’s total charging points. Further education should also be provided around plans to introduce around 40,000 to 60,000 more charging points by 2030, as part of TfL’s EV infrastructure strategy. Additionally, EV manufacturers and solution providers have a responsibility to educate end-users on the BY Drew Meehan, Senior Product Manager for Electric Vehicles at TomTom CAPITAL IDEA?